Testimonials & Reviews
Here are 6 pages of reviews, 193 to be exact!
As out of town buyers new to the London market, Michael Theisen provided us with outstanding information and service. His knowledge of the London market is exceptionally strong and he was able to very effectively provide us with listings and showings that fit our needs. When it came time to submit an offer, Michael again was able to guide us through an exceptionally volatile market in a calm, professional and well-informed manner which allowed us to ultimately make a very well informed buying decision we are exceptionally happy with. In terms of service to closing and beyond, Michael again was there for everything from a unique key exchange, to recommending local tradespeople, to ensuring all of the paperwork was accurate and in order. I can, without hesitation, give Michael my highest personal recommendation. Our experience with him and Envelope Real Estate was extremely positive. Michael Theisen is our London and area realtor for life!Mark Haarmann___________________________________________________________________________________Hello Ty,Thanks. This was definitely quite the journey.We initially thought we were just repeating the process we went through with our first property, but how different it actually was.Totally different market. We did learn a lot and that’s always a good thing to reflect back on.As always, we appreciate the hard work by both you and Michael and the expertise you bring to the table.Kind regards,Joel & Roz_________________________________________________________________________________
You did a wonderful, professional job for us. You listened while we figured out what we wanted. You showed us some excellent prospects that provided perspective, you were patient and careful with our time, and you brought a lot of local knowledge that we badly needed in terms of local values and conditions (I remember your caution about sewage issues on ____________, and other examples). Finally, in the case of ______Rd, you guided us to a successful negotiation (that seems to have made all parties happy)….. My best advice is “keep doing what you are doing” ! We would recommend you in a heartbeat !
Ric & Sandy Symmes
_________________________________________________________________________________I want to thank you for all your help in the purchase of my “Dream Beach House”……You made the buying process easy….all your patience as I went through it a few times was absolutely wonderful..Showing me other places so I knew what else was out there and could be sure “this was the one” before my final decision was great……Thank you for your suggestions and help in getting the final papers signed……being able to do the whole process in one day was certainly pretty stress free….not having to wait while it was taken back and forth over a few days made it very easy.Once again, thank you so much for all your help…I will definitely call you again if the need arises to buy or sell and will pass your name on to anyone I know who may need someone…It was certainly great working with you for these last few months.Kind regardsSue Grycaj
“Just a quick note to let you know I am settling into my new home and enjoying it even more than I anticipated.
I wish to take this time to thank you for making the purchasing experience less intimidating and almost stress free considering the tenacious and almost hostile nature of the seller. Your expertise, knowledge and years of experience were invaluable and your house warming gift was very unexpected but very thoughtful and always remembered.”
Michael was one of the best realtor we had the pleasure to work with. He was professional and always prompt to replying to our email, calls and texts. Very patience and determined to find a place suitable for a fist time buyer.
Thank you Michael for finding the perfect home for my son.
We would definitely recommend Michael to all my family and friends in London.
“Thanks Ty, for helping me make my first experience with a real-estate agent a good one. You willingly answered all of my SILLY questions, insisting that they really weren’t SILLY at all. Your patience and gentle guidance have been much appreciated while I was making a huge decision and taking a big step in my career.”
Erin Rothenburger RMT
“Just wanted to take a moment to say thanks for your assistance in selling our property. As you know we had looked at a couple different options for selling the property, thankfully after speaking with you about our options we decided you were the best choice for us. And are we glad we did! Right from the start we were impressed with your approach, the research you did on ours and similar properties gave us an accurate understanding of what the market would allow for our property, and your thoroughness’ certainly took away any uneasiness we may have had about selling and moving.
We really appreciated how you kept us informed about potential buyers, and when the offer came rather quickly, you offered your professional opinion and then respected our decisions.
Once the sale was complete, you took the time to educate us to the rest of the process, and the other professionals., ie: lawyers you recommended had that same professional and thorough approach that you have. We certainly appreciated how you went out of your way to ensure the move to our next place went together as planned. As we look for other real estate opportunities, your phone number is the first we will dial. ”
Craig and Bonnie Hardy Covenant Construction
My daughter is very happy with her condo. We couldn’t thank you enough for your patience until we found the best one. Your unsolicited efforts to find the right property will never be forgotten. The services you provided from start to finish is unparalleled. I would certainly recommend you to anyone looking for properties in London. Keep up the good work practice with your clients and I’m pretty sure more and more sales are coming on your way.
Again, thanks a lot Michael.
Mark and I want to thank you for selling our condo at ****** and as you are quite aware; you were not our first choice! In hindsight I would like to add that I wanted to go with you, but you know Mark, he litigates all day long and because you wouldn’t lower your commission fee or list our condo at a price to what we were led to believe was easy to get, we went with phyliss, who was our agent when we first bought the condo.
We liked you as soon as we met you, but Mark didn’t want to pay your commission fee even though your presentation and analysis of our property was, again in hind site, bang on! phyliss fee was 1% less than yours and her being with rpaywl lepage sjertf tealty we thought we would get more exposure because they have over 100 agents and have offices across Canada.
What a disaster! She didn’t do near half of what you did, we had a few showings but getting any helpful feedback was like pulling hens teeth. After 7 weeks of disappointment and promises, I had enough! Jokingly, I told Mark it was you or the highway!
You now know Mark, there was no way he was going to hire you; he is not used of being told no! I should know, I‘ve been married to him for 37 years.
Anyway Ty thanks for coming over to see us again, and thank you for not saying “I told you so”.
We listed with you and were so impressed that all your marketing and websites and ads were all in place within 48 hours! I now know how you do it but we were amazed at how thorough and effective your systems are.
Getting an offer 11 days after listing our place was impressive but what really impressed us was how you helped us through the process and Mark’s litigious nature. Wow!
Thanks again Ty and for working with us to find our new condo, we love it and we enjoyed having you over to share a glass or three of our favorite red!!!
Again, I can’t tell you how happy we are and be assured we are telling as many of our friends as possible.
Janet & I would like to thank you and your staff for your very professional and effective approach in selling our home.
We were also very satisfied with how you listened to what we wanted to buy and then only took us to those homes which met our criteria. This saved both our time and yours by not attending homes which we would immediately reject. We really liked this attention to detail on your part.
We will recommend you to friends and call you in 25 years for our next move (ha ha).
_________________________________________________________________________________Hi Ty, We just wanted to take the opportunity to thank you for introducing us to Michael. What a wonderful man!From the very moment we met, he took the time to genuinely understand what we were looking for. So quickly he tuned into what we were interested in, even as we were learning ourselves.The process of finalizing our first investment property deal has been a bit of a roller coaster or perhaps somewhat of a scavenger hunt as we searched for the information we needed to accomplish the purchase. And that is truly how Michael seemed to approach it… not with frustration and impatience with people who were not helpful and creating roadblocks but as a treasure hunt that with persistence, optimism, and determination he would find the right puzzle piece would to open the lock…. and he did! He was able to get what we needed and we are on our way!What a kind and genuine man, we are lucky to have had the chance to work with him.Thank you again for making that connection for us,Kind Regards,Joanne Giradin
I just got my internet service today. I don’t know how I can express my thanks to you.
it was one of the most difficult times. but I was able to stand strong because I knew that you will support me
and guide me.
Thank you for your great work!!
Although exciting, buying a home can be stressful, time
consuming, and at times intimidating. Having an agent like
Michael makes any concern easier to deal with. Scheduling
a day of viewing is a delight knowing that Michael is
He is very friendly, very informed, in
addition to being very professional. He was interested and
understanding of all our concerns and needs and related to
us on a personal level all while providing honest input and
We would not hesitate for a second to recommend Michael
to anyone looking to purchase a home in the London area.
If you are looking for an agent who is generous with their
time, knowledgeable and a joy to speak with you would be
hard pressed to find anyone better then Michael.
Sergio Ossia and Leila Bates
OMG, we got it! I am so excited Ty, after 9 offers we thought we would never be able to buy a house because we were only qualified with ____________ for $650,000.
Your patience is amazing, you never quit on us! Thank you , thank you, we owe you big time!
Can you call me at work on Tuesday, we will need a good mover and Mike and I are thinking we should get our house painted before we list it for sale.
Hi Ty, I was helped very much by Michael’s knowledge and experience, particularly as a first time home buyer. He was attentive to my needs and I appreciated his patience in working with me. Throughout the viewings and bidding experience, Michael learned about what I was looking for and reassured me along the way. He found me a listing I could not walk away from and supported my decision to put in an offer that he knew I’d be comfortable with. His recommendations and advice during the process made me at ease and ultimately excited to move to my new home. I am very happy to recommend him to friends and family.Valentina Trglavcnik, MPA
My first two years in Real Estate were a real disappointment. There was little or no training, which led to a great deal of frustration and concern. I held a licence to trade in Real Estate with no path or direction to become successful.
Then came the opportunity to be part of the Sutton Envelope Real Estate Team has proven to be the best decision I ever made in Real Estate.
Ty Lacroix is an exceptional mentor that is heavily invested in creating a winning brokerage culture. Ty has shared his expertise to help me build a successful business.
He focused on teaching me the importance of systems to keep me on track. Then introduced me to the best CRM money can buy so that my business is client-focused, whether they buy today or five years from now.
Further enhancements included the importance of an online presence, the latest in video marketing technology all wrapped up in a creative team-building environment!
To become a real professional you must be part of a truly professional environment. I’m proud to say that as a team member at Sutton Group Envelope Real Estate, I have experienced exponential growth personally and professionally. I am very excited about all the new opportunities on the horizon.
Michael Theisen Realtor
. I’m loving my new townhouse and it is honestly a great property, I’m very spoiled. Thanks again for all you have done for me and my family. Brandon Lam
Very, very happy and pleased with my condo buying experience with Michael Theisen. He walked me through the whole process with experience and know how!!! I highly recommend having Michael as your real estate agent!!! I wouldn’t hesitate in recommending him
Thank you so much Ty. Chris are I are both quite happy that it all turned out so well. It exceeded our expectations to say the least. We appreciate all the hard work and professional expertise that you and your team provided. As always, above and beyond.Thank you!Kaz Jaronski____________________________________________________________________________________
Michael is a joy and outstanding agent to work with! The breath of his local knowledge of London, ON and its environs along with a thorough real estate expertise was invaluable to us London novices. He took time to introduce us to the London investment market and then showed us lots of houses, so we had great choices to work with. Michael also understood and worked with our time frame, responding quickly to all queries. Our experience was great from start to finish, thanks to Michael. We highly recommend him!!
— David and Esther Macharia
Hello TyWe would like to thank you for your high quality, efficient and professional service.When we had to sell my father’s property, we thought it might be a bit challenging. Yet you were able to sell it within a few days, with six offers made on the house within one week of listing it on the market!Your level of integrity and professionalism is unsurpassed by anyone we have ever met – and is most appreciated. It is always refreshing to encounter people who know their business inside and out. In addition to recommending your skills and services to all of our family and friends, we will definitely use your services in the near future.Thanks again,Frank and Relka
I just wanted to say thank you for sending over all of the information the other day. Your real estate company is awesome and we really appreciate all of the help!We have contacted all of the companies last night and pretty much got almost everything set up. Things are moving along nicely. (:If we have any questions in the meantime, I will definitely let you know.
Thanks a bunch!Ashley Gow & Shane Caron
You did it again. We are at the condo and simply love it. Thank youso much for your expertise and advice Ty. We are really happy with it
Shabnam and Bahauddin Khaja