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The Characteristics of Sutton Group Envelope Team Members

I was asked by one of my coaches what The Characteristics of Our Team Members were and below are my points:

Roles & Responsibilities of our Realtors

  • Be a person of character. Always maintain ironclad honesty and integrity. Be consistent in everything you do.
  • Operate authentically and give value.
  • Lead by example
  • Work as hard as your team. Be willing to get your hands dirty.
  • Get things done. People like to be on a team that wins.
  • Follow through on your commitments.
  • Communicate transparently, directly, clearly and often.
  • Listen intently and sincerely.
  • Support your team rather than looking out for yourself.
  • Demonstrate care and compassion.
  • Defend your team, mainly when they are absent from the room.
  • Give credit and accept blame.
  • Take 100% responsibility for results, be they good, poor or average.
  • Be generous.
  • Resolve conflicts.
  • Remove roadblocks.
  • Be the best.
  • Live the values.

Whenever a team member leaves, be it voluntarily or not, I always ask myself, what characteristics and values did I not thoroughly promote and train.


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Ty Lacroix

Founder & Owner & Broker of Record of Sutton Group Envelope Real Estate Inc, That's all I can say about me! You see, this is about you, not me; you do not want to hear blah blah stuff about awards, designations or that we walk older people across the street, the reincarnation of Mother Teresa, walk on water or anything else to impress you. We let the numbers speak for themselves; you see, success leaves clues!

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