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The Characteristics of Sutton Group Envelope Team Members

I was asked by one of my coaches what The Characteristics of Our Team Members were and below are my points:

Roles & Responsibilities of our Realtors

  • Be a person of character. Always maintain ironclad honesty and integrity. Be consistent in everything you do.
  • Operate authentically and give value.
  • Lead by example
  • Work as hard as your team. Be willing to get your hands dirty.
  • Get things done. People like to be on a team that wins.
  • Follow through on your commitments.
  • Communicate transparently, directly, clearly and often.
  • Listen intently and sincerely.
  • Support your team rather than looking out for yourself.
  • Demonstrate care and compassion.
  • Defend your team, mainly when they are absent from the room.
  • Give credit and accept blame.
  • Take 100% responsibility for results, be they good, poor or average.
  • Be generous.
  • Resolve conflicts.
  • Remove roadblocks.
  • Be the best.
  • Live the values.

Whenever a team member leaves, be it voluntarily or not, I always ask myself, what characteristics and values did I not thoroughly promote and train.


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Ty Lacroix

"Not All Realtors Are The Same"! This website and content are for you and are designed and constantly upgraded with the latest real estate trends, how-tos, and what is for sale on MLS. Our primary focus is guiding home buyers and sellers to make good decisions. We believe selling real estate is a process, not an event or knee-jerk reaction; we sleep well at night and ensure our clients do as well! We are not for everybody, nor can we please everybody, nor do we tell people what they want to hear; I know that may be old-fashioned and boring, but we are dealing with hundreds of thousands of your hard-earned money. Would you rather be happy, excited and bored or unhappy, excited and make a poor choice? About Ty I am a Broker with Sutton Group Preferred Realty Inc., Brokerage and the team leader for The Envelope Real Estate Group, that's enough about me! You see, this is about you, you do not want to hear blah blah stuff about awards, designations, or that we walk older adults across the street (I used to help old ladies cross the street, but as I got older I did not want my wife to think I was flirting) the reincarnation of Mother Teresa, walk on water or anything else to impress you. We let the numbers speak for themselves; success leaves clues!

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