Tenant Turnover & Vacancies
This week I was asked by an out of town
investor with 11 units if I could assist her in understanding why on
paper she should be doing better financially , but in fact, her income
was way down because of tenant turnover, vacancies and questionable
property manager fees. (I was not her real estate agent when she
purchased the income properties).
Her buildings are in a decent part of
London, have had major upgrades and her rents are a little below
average. In a nutshell, here is what I discovered:
· The property manager not properly screening prospective tenants with references, credit checks or a police check.
· No For Rent Signs on property
& upon researching past tenant prospecting, little or poor use of
the internet (example: Kijiji), social media and other avenues where
prospective tenants may search for apartments to rent.
· The investor not setting and
communicating her standards and or detailing exactly what and how she
would pay for repairs and maintenance.
As you can see, poor tenants are very
costly which is why I preach that I would rather have a unit vacant than
a poor tenant. I realize it is a catch 22; mortgage payments,
utilities, taxes & maintenance are due every month regardless if
your units are full or not.
Yesterday I heard about a new tenant in a
4-plex that was causing loads of problems which in turn the other 3
long term tenants where threatening to move out. By the way, that tenant
is 2 months behind on his rent! (The property manager gets paid,
regardless!) Hmmmm!
I am not picking on property managers;
there are some really great ones out there, as well as a few who are
not. Whether you have a basement apartment or a duplex, 10 units or a
100, set tenant standards and live by them.
Do the math, tenant eviction, unit clean
up & repairs, finder’s fee or commission fee for finding a tenant,
one month free rent incentive, etc. It can be double or triple what one
month’s rent is.
90+% of the time, it is less costly to find the right tenant than to rent to anyone who can breathe.